Frequently Asked Questions

Find answers to common questions about our services

DemoVisa Store is a professional platform that provides high-quality demo visa sticker templates from countries around the world. Our templates are designed for educational purposes, demonstrations, and creative projects.

Yes, our templates are designed for educational and demonstration purposes only. They are not intended for fraudulent activities or to deceive authorities. Users are responsible for ensuring compliance with local laws and regulations.

We accept cryptocurrency payments including Bitcoin (BTC) and Ethereum (ETH). This provides enhanced privacy and security for our customers. We do not accept traditional payment methods like credit cards or PayPal.

Cryptocurrency payments are typically verified within 10-30 minutes, depending on the blockchain network congestion. You'll receive an email confirmation once your payment is verified and your order is processed.

Yes, we offer a 7-day refund policy if you're not satisfied with your purchase. Refunds are processed in the same cryptocurrency used for the original payment. Contact our support team to initiate a refund request.

All our templates are provided in PSD format (Adobe Photoshop) with separate layers, making them easy to edit and customize. You'll need Adobe Photoshop or compatible software to open and edit these files.

After your payment is confirmed, you'll receive an email with download links. You can also access your downloads from your account dashboard. Downloads are available for 30 days after purchase.

Yes! We offer custom template creation services. Contact us with your specific requirements, and we'll provide a quote. Custom orders typically take 3-5 business days to complete.

Yes, you need to create a free account to make purchases. This allows us to process your order, provide download links, and offer customer support. Account creation is quick and easy.

If you've forgotten your password, click the "Forgot Password" link on the login page. Enter your email address, and we'll send you instructions to reset your password.

You can contact our support team through:
  • Live chat (available 24/7)
  • Email: support@demovisa.com
  • Telegram: @DemoVisaSupport
  • WhatsApp: +1 (555) 123-4567

If you encounter technical issues with a template, contact our support team immediately. We'll help troubleshoot the problem or provide a replacement if necessary. Most issues are resolved within 24 hours.

Yes, we take security seriously. All data is encrypted, and we use secure servers. We only collect necessary information and never share it with third parties. Our privacy policy provides detailed information about data protection.

Cryptocurrency payments offer enhanced privacy and security. They eliminate the need to share sensitive financial information and provide faster, more secure transactions. This aligns with our commitment to customer privacy.

Still have questions?

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